Gerente de Operaciones
Sobre el puesto
La oferta que aparece a continuación se reproduce en inglés, tal como la redactó nuestro equipo de contratación.
Verdacert is a certified translation company serving USCIS filings, court proceedings, university applications, and medical documentation, with a focus on Arabic, Farsi, Dari, Pashto, Urdu, Turkish, and dozens of other languages. We're looking for an Operations Manager to keep our day-to-day production and delivery processes running smoothly as order volume grows, ensuring documents move from intake to certified delivery on time, every time.
What you'll do
- Own and continuously improve the end-to-end operational workflow, from document upload through translation, review, certification, and delivery
- Monitor turnaround times across service tiers (Standard, Express, Rush, Same-Day) and resolve bottlenecks before they affect deadlines
- Coordinate scheduling and workload distribution across reviewers and translators to meet committed delivery windows
- Track operational metrics (order volume, turnaround compliance, error/refund rates) and report on them regularly
- Manage vendor and add-on service logistics such as notarization requests and USPS Priority mailing
- Identify and implement process improvements, tooling, or documentation to scale operations without sacrificing quality
What we're looking for
- 3+ years of experience in an operations management, production management, or process management role
- Demonstrated ability to manage time-sensitive workflows with hard deadlines
- Strong organizational skills and comfort working across multiple concurrent priorities
- Experience tracking and reporting on operational KPIs
- Excellent written and verbal communication skills
- Comfort working with distributed teams or vendors
Nice to have
- Experience in translation, localization, legal services, or immigration-adjacent industries
- Familiarity with quality control processes for regulated or compliance-sensitive deliverables
- Experience with tools for workflow tracking or light process automation
Cómo postularse
Las postulaciones a este puesto se gestionan en Landearly, el servicio de seguimiento de candidatos que utilizamos. Toma un par de minutos; Landearly almacena su postulación y nuestro equipo de contratación la revisa, tal como se describe en la sección «Candidatos a empleo» de nuestra Política de Privacidad.
Este es un puesto totalmente remoto con base en Estados Unidos. Los candidatos deben estar autorizados para trabajar en Estados Unidos; actualmente no patrocinamos visas ni contratamos a través de un empleador registrado en el extranjero.
Verdacert LLC es un empleador que ofrece igualdad de oportunidades. Consideramos cada postulación sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, edad, discapacidad, condición de veterano o cualquier otra característica protegida por la ley. Si necesita una adaptación para postularse, escriba a careers@verdacert.com.