Gerente de Calidad
Sobre el puesto
La oferta que aparece a continuación se reproduce en inglés, tal como la redactó nuestro equipo de contratación.
Verdacert is a USCIS-certified translation service specializing in the languages and document conventions of the MENA region, including Arabic, Farsi, Dari, Pashto, and Urdu, alongside 30+ other supported languages. We're looking for a Quality Manager to own the quality of every certified translation that goes out the door — ensuring accuracy, consistency, and compliance with the federal standards our customers depend on for immigration filings, court proceedings, university applications, and medical documentation.
What you'll do
- Design, implement, and maintain quality assurance processes across the certified translation and review workflow
- Monitor translation accuracy and certification compliance, including adherence to relevant regulatory standards such as 8 CFR 103.2(b)(3)
- Partner with native-speaker reviewers to identify recurring error patterns and build corrective actions and training
- Establish and track quality metrics (error rates, rejection rates, turnaround-time impact) and report findings to leadership
- Investigate and resolve quality escalations, including cases tied to the company's USCIS-acceptance guarantee
- Develop and maintain quality documentation, style guides, and review checklists for reviewers across multiple language teams
What we're looking for
- 4+ years of experience in quality management, quality assurance, or a related role, ideally within translation, localization, or a document-driven service business
- Demonstrated experience building or improving QA processes and metrics in a fast-turnaround production environment
- Strong analytical skills with the ability to translate quality data into process improvements
- Excellent written and verbal communication skills, with experience working cross-functionally with subject-matter reviewers or vendors
- Comfort working with detailed compliance or regulatory requirements
- Experience managing quality across multiple languages or locales
Nice to have
- Familiarity with certified translation requirements for USCIS, courts, or academic institutions
- Experience working with native-speaker linguists or a distributed reviewer network
- Background in a regulated or compliance-driven service industry
Cómo postularse
Las postulaciones a este puesto se gestionan en Landearly, el servicio de seguimiento de candidatos que utilizamos. Toma un par de minutos; Landearly almacena su postulación y nuestro equipo de contratación la revisa, tal como se describe en la sección «Candidatos a empleo» de nuestra Política de Privacidad.
Este es un puesto totalmente remoto con base en Estados Unidos. Los candidatos deben estar autorizados para trabajar en Estados Unidos; actualmente no patrocinamos visas ni contratamos a través de un empleador registrado en el extranjero.
Verdacert LLC es un empleador que ofrece igualdad de oportunidades. Consideramos cada postulación sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, edad, discapacidad, condición de veterano o cualquier otra característica protegida por la ley. Si necesita una adaptación para postularse, escriba a careers@verdacert.com.