Traductor jurídico de karen
Sobre el puesto
La oferta que aparece a continuación se reproduce en inglés, tal como la redactó nuestro equipo de contratación.
Verdacert is looking for a Legal Karen Translator to help our team manage and de-escalate high-friction customer interactions related to certified document translations. This role sits at the intersection of customer service, plain-language communication, and light legal/regulatory literacy — you'll take frustrated, confused, or demanding customer messages (often tied to time-sensitive immigration, court, or institutional deadlines) and translate them into clear, actionable internal notes and calm, professional external responses.
What you'll do
- Review incoming customer complaints, escalations, and demanding or confrontational messages, and rewrite or reframe them into clear, professional communication
- Draft calm, accurate responses to customers who are anxious about deadlines, rejections, or perceived errors in their certified translations
- Translate legal and regulatory jargon (such as certification requirements or turnaround guarantees) into plain language customers can understand
- Flag genuine service failures or edge cases to the appropriate internal team for resolution
- Maintain a consistent, de-escalating tone across email, chat, and support channels
- Document recurring complaint patterns to help improve internal processes and customer-facing language
What we're looking for
- Prior experience in customer support, client services, or a similar de-escalation-heavy role
- Excellent written English communication skills, with the ability to stay calm and clear under pressure
- Comfort reading and simplifying formal, legal, or regulatory language for a general audience
- Strong attention to detail and a sense for when a complaint reflects a real issue versus a misunderstanding
- Ability to work independently against deadlines in a fast-moving support queue
Nice to have
- Experience in immigration services, legal services, or translation/localization industries
- Familiarity with or interest in USCIS processes, court filings, or other regulated document workflows
- Bilingual or multilingual skills, particularly in Arabic, Farsi, Urdu, Pashto, Dari, or Turkish
Cómo postularse
Las postulaciones a este puesto se gestionan en Landearly, el servicio de seguimiento de candidatos que utilizamos. Toma un par de minutos; Landearly almacena su postulación y nuestro equipo de contratación la revisa, tal como se describe en la sección «Candidatos a empleo» de nuestra Política de Privacidad.
Se trata de una relación de contratista independiente abierta a candidatos de los países indicados en la publicación. No podemos contratar ni pagar a contratistas que residan habitualmente en un país sujeto a sanciones integrales de Estados Unidos.
Verdacert LLC es un empleador que ofrece igualdad de oportunidades. Consideramos cada postulación sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, edad, discapacidad, condición de veterano o cualquier otra característica protegida por la ley. Si necesita una adaptación para postularse, escriba a careers@verdacert.com.