Especialista en Atención al Cliente
Sobre el puesto
La oferta que aparece a continuación se reproduce en inglés, tal como la redactó nuestro equipo de contratación.
Verdacert is a certified translation service focused on the MENA region, delivering USCIS-accepted translations for immigration filings, court proceedings, university applications, and medical documentation. We're hiring a Customer Support Specialist to be the first point of contact for customers navigating time-sensitive, high-stakes document translation orders — many of whom are working against an immigration deadline or court date.
What you'll do
- Respond to customer inquiries via email and chat regarding order status, pricing, turnaround times, and document requirements
- Guide customers through the upload, quote, and payment process, troubleshooting file format or upload issues as they arise
- Coordinate with reviewers and internal teams to track rush and same-day orders and proactively flag delays
- Explain certification, notarization, and add-on service options clearly to non-technical customers
- Handle refund, retranslation, and revision requests according to company policy
- Escalate complex or sensitive cases (e.g., disputed translations, urgent deadline conflicts) to the appropriate team member
What we're looking for
- Prior experience in a customer support, customer service, or client-facing role
- Excellent written communication skills, with the ability to explain process and policy clearly and calmly
- Comfort working with a queue of time-sensitive tickets and shifting priorities
- Strong attention to detail, especially with names, dates, and document specifics
- Basic proficiency with helpdesk or CRM tools (or a demonstrated ability to learn new software quickly)
- Empathy and patience when working with customers who may be stressed about an upcoming deadline
Nice to have
- Fluency or working proficiency in Arabic, Farsi, Urdu, Dari, Pashto, or Turkish
- Prior experience in immigration services, legal support, or translation/localization industries
- Experience supporting customers across evening or weekend shifts
Cómo postularse
Las postulaciones a este puesto se gestionan en Landearly, el servicio de seguimiento de candidatos que utilizamos. Toma un par de minutos; Landearly almacena su postulación y nuestro equipo de contratación la revisa, tal como se describe en la sección «Candidatos a empleo» de nuestra Política de Privacidad.
Este es un puesto totalmente remoto con base en Estados Unidos. Los candidatos deben estar autorizados para trabajar en Estados Unidos; actualmente no patrocinamos visas ni contratamos a través de un empleador registrado en el extranjero.
Verdacert LLC es un empleador que ofrece igualdad de oportunidades. Consideramos cada postulación sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, edad, discapacidad, condición de veterano o cualquier otra característica protegida por la ley. Si necesita una adaptación para postularse, escriba a careers@verdacert.com.