تحلیلگر داده

Verdacert is a certified-translation company serving immigration applicants, law firms, universities, and medical providers, specializing in Arabic, Farsi, Urdu, Pashto, Dari, and dozens of other languages, with a focus on the MENA region. We're looking for a Data Analyst to help us understand and improve how our translation and certification pipeline performs — from order intake and turnaround times to reviewer performance and customer outcomes.

What you'll do

• Build and maintain dashboards and reports tracking order volume, turnaround times, pricing tiers, and reviewer throughput
• Analyze operational data to identify bottlenecks in the translation and certification pipeline
• Partner with operations and product teams to define and track key metrics (e.g., delivery-window adherence, refund/retranslation rates, customer satisfaction)
• Perform ad hoc analyses to support pricing, staffing, and language-coverage decisions
• Clean, validate, and maintain datasets pulled from internal systems to ensure reporting accuracy
• Present findings and recommendations clearly to non-technical stakeholders

What we're looking for

• 2+ years of experience in a data analyst or similar analytics role
• Strong SQL skills and experience working with relational databases
• Proficiency with a BI or visualization tool (e.g., Tableau, Looker, Power BI)
• Comfort with spreadsheet-based analysis and basic statistical concepts
• Clear written and verbal communication skills, including presenting to non-technical audiences
• Ability to work independently, prioritize multiple requests, and meet deadlines

Nice to have

• Experience with Python or R for data analysis
• Familiarity with operational or process analytics in a service-delivery business
• Experience working with multilingual or international datasets