About the role

Verdacert is a USCIS-certified translation service specializing in the languages and document conventions of the MENA region, including Arabic, Farsi, Dari, Pashto, and Urdu, alongside 30+ other supported languages. We're looking for a Quality Manager to own the quality of every certified translation that goes out the door — ensuring accuracy, consistency, and compliance with the federal standards our customers depend on for immigration filings, court proceedings, university applications, and medical documentation.

What you'll do

Design, implement, and maintain quality assurance processes across the certified translation and review workflow
Monitor translation accuracy and certification compliance, including adherence to relevant regulatory standards such as 8 CFR 103.2(b)(3)
Partner with native-speaker reviewers to identify recurring error patterns and build corrective actions and training
Establish and track quality metrics (error rates, rejection rates, turnaround-time impact) and report findings to leadership
Investigate and resolve quality escalations, including cases tied to the company's USCIS-acceptance guarantee
Develop and maintain quality documentation, style guides, and review checklists for reviewers across multiple language teams

What we're looking for

4+ years of experience in quality management, quality assurance, or a related role, ideally within translation, localization, or a document-driven service business
Demonstrated experience building or improving QA processes and metrics in a fast-turnaround production environment
Strong analytical skills with the ability to translate quality data into process improvements
Excellent written and verbal communication skills, with experience working cross-functionally with subject-matter reviewers or vendors
Comfort working with detailed compliance or regulatory requirements
Experience managing quality across multiple languages or locales

Nice to have

Familiarity with certified translation requirements for USCIS, courts, or academic institutions
Experience working with native-speaker linguists or a distributed reviewer network
Background in a regulated or compliance-driven service industry

How to apply

Applications for this role are handled on Landearly, the applicant-tracking service we use. It takes a couple of minutes; your application is stored by Landearly and reviewed by our hiring team, as described in the Job applicants section of our Privacy Policy.

This is a U.S.-based, fully remote position. Applicants must be authorized to work in the United States; we do not currently sponsor visas or employ through an employer of record abroad.

Verdacert LLC is an equal-opportunity employer. We consider every application without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. If you need an accommodation to apply, email careers@verdacert.com.

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