Terms of Service
PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN (A) A COVENANT NOT TO SUE AND A RELEASE OF CLAIMS FOR TRANSLATION ERRORS, WITH RETRANSLATION OR REFUND AS YOUR SOLE AND EXCLUSIVE REMEDY (SECTION 7); (B) A WAIVER OF WARRANTIES (SECTION 16); (C) A LIMITATION OF LIABILITY CAP AT THE GREATER OF THE AMOUNT YOU PAID OR US$100 (SECTION 17); (D) A BINDING ARBITRATION CLAUSE AND CLASS-ACTION WAIVER (SECTION 21); AND (E) A ONE-YEAR LIMITATIONS PERIOD (SECTION 23). THESE PROVISIONS AFFECT YOUR LEGAL RIGHTS. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS OF FIRST ACCEPTING THESE TERMS; THE OTHER PROVISIONS ARE NOT OPT-OUTABLE AND APPLY TO ALL CUSTOMERS.
These Terms of Service (“Terms”) form a legally binding agreement between you (“you”, “Customer”) and Verdacert LLC, a New Mexico limited liability company with its principal office at 4112 Manor Oaks Ct, Export, PA 15632 (“Verdacert”, “we”, “us”, “our”). By accessing or using verdacert.com, creating an account, placing an order, or otherwise using any service we provide (collectively, the “Services”), you agree to these Terms, our Privacy Policy, Cookie Policy, Refund Policy, Acceptable Use Policy, and any order-specific documents (collectively, the “Agreement”). If you do not agree, do not use the Services.
1. Electronic acceptance & E-SIGN consent
You consent to transact with us electronically under the federal E-SIGN Act and any analogous state law. Clicking “I agree”, “Place order”, or any similar control, checking a box, or otherwise using the Services constitutes your electronic signature and a legally binding acceptance of this Agreement. You confirm your device, browser, and email allow you to receive, retain, and reproduce records we deliver electronically. You may withdraw E-SIGN consent by emailing legal@verdacert.com, but doing so terminates your ability to use the Services.
2. Eligibility
You represent and warrant that you are (a) at least 18 years old and have full legal capacity to enter into this Agreement; (b) not barred from receiving services under U.S. law, including the sanctions and export-control regulations of the U.S. Department of the Treasury Office of Foreign Assets Control (OFAC) and the U.S. Department of Commerce; (c) not located in, ordinarily resident in, or accessing the Services from any country or region subject to comprehensive U.S. sanctions (including, as of the effective date, Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine); and (d) not on any U.S. government list of restricted parties. We may refuse Service to anyone for any lawful reason.
3. Accounts & security
Certain features require an account. You agree to provide accurate, current, and complete information and to keep it up to date. You are solely responsible for safeguarding your credentials, for all activity on your account, and for any consequences of unauthorized access. You agree to notify us immediately of any suspected breach at security@verdacert.com. We may suspend or terminate any account that we reasonably believe has been compromised, used in violation of this Agreement, or used unlawfully.
4. The Services
Verdacert provides English-language translation of foreign-language documents together with a Certificate of Translation Accuracy intended to meet U.S. Citizenship and Immigration Services (USCIS) requirements at 8 C.F.R. § 103.2(b)(3) and analogous standards used by courts, universities, and other recipients. Every translation is reviewed by a competent human reviewer prior to release. We may use machine-translation, large-language-model, and other artificial intelligence tools to assist with drafting; final accuracy is confirmed by the human reviewer who signs the certificate.
No government endorsement.Verdacert is not a government agency and is not endorsed by, affiliated with, or certified by USCIS, the U.S. Department of State, any court, the American Translators Association, or any other governmental, judicial, or accrediting body, except where we expressly say so in writing. Any reference to government recipients (e.g., “USCIS-ready”) describes the format and certification standard our translations are designed to meet, not an official approval of our company by that recipient.
5. Pricing, taxes & payment
Pricing is quoted at order placement based on your description of the document. Final pricing may be adjusted up or down to reflect the actual page count, complexity, or scope of the uploaded document, in which case we will notify you and obtain your authorization before incurring additional charges. All prices are in U.S. dollars and exclude any applicable sales, use, value-added, or similar taxes, which are your responsibility.
Payment is processed by Stripe, Inc. and is required before translation begins. By placing an order, you authorize us (or our payment processor) to charge your payment method for the total order amount, any approved adjustments, applicable taxes, and any other amounts due under this Agreement. You represent that you are authorized to use the payment method you provide.
6. Turnaround & service-level commitment
Turnaround times are measured from the time we confirm your order and receive a legible, complete source document. Standard turnaround is 48 hours; Express is 24 hours; Rush is 14 hours. If we miss the turnaround tier you paid for, your sole remedy (and our sole liability) is, at our option, (a) an upgrade to the next-faster tier at no charge (where one exists), (b) a credit equal to the difference between tiers, or (c) a refund of the speed premium. Turnaround commitments do not apply where delay is caused by illegible documents, scope changes, customer unresponsiveness, fraud review, payment failures, force majeure, or other matters outside our reasonable control.
7. Acceptance guarantee & sole remedy for translation errors
If a translation we deliver is rejected by USCIS, a U.S. court, a U.S. university, or another recipient solely because of an error in the translation, an inadequacy of the certification language, or a failure to translate required portions of the source document, we will, at your option, retranslate the document at no charge or refund the order. The guarantee is conditioned on (i) written notice from the recipient identifying the translation issue, (ii) submission of that notice to us within 90 days of delivery, and (iii) provision of the original delivered file. The guarantee does not cover rejections for reasons unrelated to translation, including but not limited to substantive eligibility issues, missing originals, wrong form versions, expired filing windows, biometrics, or recipient-specific procedural rules.
SOLE AND EXCLUSIVE REMEDY. THE REMEDIES SET FORTH IN THIS SECTION 7 (RETRANSLATION OR REFUND OF THE ORDER) ARE YOUR SOLE AND EXCLUSIVE REMEDIES, AND VERDACERT’S SOLE AND EXCLUSIVE LIABILITY, FOR ANY ALLEGED ERROR, OMISSION, INACCURACY, MISTRANSLATION, FORMATTING DEFECT, CERTIFICATION DEFECT, OR OTHER ALLEGED DEFECT IN ANY TRANSLATION OR DELIVERABLE, WHETHER THE CLAIM SOUNDS IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), MISREPRESENTATION, STATUTE, OR ANY OTHER THEORY. YOU EXPRESSLY WAIVE ANY AND ALL OTHER REMEDIES.
COVENANT NOT TO SUE FOR TRANSLATION ERRORS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU IRREVOCABLY COVENANT AND AGREE NOT TO COMMENCE, JOIN, FUND, OR PROSECUTE ANY LAWSUIT, ARBITRATION (EXCEPT AS REQUIRED BY SECTION 21), ADMINISTRATIVE PROCEEDING, OR OTHER ACTION AGAINST VERDACERT, ITS OFFICERS, DIRECTORS, EMPLOYEES, OWNERS, CONTRACTORS, TRANSLATORS, REVIEWERS, AGENTS, AFFILIATES, OR LICENSORS (COLLECTIVELY, THE “VERDACERT PARTIES”) SEEKING ANY RELIEF BEYOND THE REMEDIES PROVIDED IN THIS SECTION 7 ARISING OUT OF OR RELATING TO ANY ERROR, OMISSION, INACCURACY, OR ALLEGED DEFECT IN ANY TRANSLATION OR CERTIFICATION WE PROVIDE. YOU FOREVER RELEASE AND DISCHARGE THE VERDACERT PARTIES FROM ANY AND ALL CLAIMS, DEMANDS, CAUSES OF ACTION, DAMAGES, AND LIABILITIES, KNOWN OR UNKNOWN, ARISING OUT OF OR RELATING TO ANY ALLEGED TRANSLATION DEFECT, EXCEPT FOR THE LIMITED REMEDIES EXPRESSLY PROVIDED IN THIS SECTION 7. THIS COVENANT MAY BE PLED AS A COMPLETE BAR AND DEFENSE TO ANY PROHIBITED ACTION. IF YOU BREACH THIS COVENANT, YOU AGREE TO REIMBURSE THE VERDACERT PARTIES FOR THE REASONABLE ATTORNEYS’ FEES AND COSTS THEY INCUR IN DEFENDING THE PROHIBITED ACTION, TO THE MAXIMUM EXTENT PERMITTED BY LAW.
Waiver of unknown claims (California Civil Code § 1542).If you are a California resident, you expressly waive the protections of California Civil Code § 1542 (and any analogous law of any other jurisdiction), which provides: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.” You understand and accept that you are releasing claims you do not yet know about.
Carve-outs. Nothing in this Section 7 limits (a) liability that cannot be limited or waived as a matter of law (including liability for fraud, willful misconduct, gross negligence where non-waivable, death or personal injury caused by negligence where non-waivable, or violations of non-waivable consumer-protection statutes), or (b) your right to pursue the limited remedies expressly granted in this Section 7 through the dispute-resolution process in Section 21. The arbitration provisions of Section 21 govern the forum, procedure, and individual nature of any permitted claim.
Customer pre-delivery and pre-filing review. You acknowledge that translation is a professional service that, despite human review, may contain subjective interpretations and isolated errors. As a condition of any claim or remedy under this Section 7, you agree to (i) review each delivered translation promptly upon receipt, (ii) notify Verdacert in writing of any suspected error, omission, or defect within fourteen (14) days of delivery and, in all cases, before submitting the translation to any recipient, and (iii) afford Verdacert a reasonable opportunity to investigate and, if appropriate, cure under our revision process. Failure to give timely notice, or submission of a translation to a recipient without prior review, is a waiver of any claim that reasonable review would have identified.
8. Customer obligations & representations
You represent, warrant, and covenant that:
- you own, or have all necessary rights, consents, and authorizations to upload and have translated, each document you submit;
- the source documents are genuine, authentic, and have not been altered, forged, or fabricated to deceive any recipient;
- you will provide complete and legible source documents and will not omit pages, redact content without disclosure, or otherwise materially mislead us about the document;
- you are not using the Services for any unlawful purpose, including immigration fraud, identity theft, money laundering, or to evade sanctions or export controls;
- your use of the Services and any deliverable will comply with all applicable laws and recipient rules;
- you will independently review each delivered translation promptly upon receipt and before submitting it to any recipient, and you accept sole responsibility for the decision to rely on, file, present, or otherwise use the deliverable; and
- all account, billing, and contact information you supply is accurate.
Customer-supplied information governs ambiguous source material. Translation requires judgment about names, spellings, transliteration, dates, addresses, abbreviations, handwriting, illegible text, stamps, seals, and ambiguous terminology. Where the source document is unclear, you accept that the translator and reviewer will exercise reasonable professional judgment, and you are responsible for verifying that the resulting choices match your records. We are not liable for any consequence of your failure to flag ambiguous material, to provide reference spellings (e.g., of your legal name as it appears on government-issued identification), or to use our revision process to correct judgment calls before relying on the deliverable.
We reserve the right to refuse, suspend, or cancel any order and to report suspected fraud or unlawful conduct to law enforcement.
9. Acceptable use
Your use of the Services is also governed by our Acceptable Use Policy, which is incorporated by reference. Without limiting that policy, you agree not to (a) reverse engineer, scrape, or attempt to derive the source code of the Services; (b) interfere with the operation of the Services, including through bots, denial-of-service attacks, or excessive automated requests; (c) use the Services to transmit malware, infringing material, or unlawful content; (d) misrepresent your identity or affiliation; or (e) use the Services to generate translations you then re-sell as your own certified translation work without our prior written consent.
10. Intellectual property
Your content. As between you and us, you retain all right, title, and interest in the source documents you upload. You grant Verdacert a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, translate, and create derivative works of your documents solely as necessary to provide the Services, to maintain records required by law, and to investigate suspected fraud or misuse.
Deliverables. Upon receipt of full payment, you receive a non-exclusive, perpetual, worldwide license to use the translated document and accompanying certificate for your own lawful purposes. We retain all right, title, and interest in the certification format, certificate language, templates, and any proprietary methodology used to produce the deliverable.
Our platform. The Verdacert name, logo, website, software, and all underlying technology are owned by Verdacert or our licensors and are protected by U.S. and international intellectual-property laws. Nothing in this Agreement transfers ownership of those rights to you.
Feedback. If you provide suggestions, ideas, or feedback, you grant us a perpetual, irrevocable, royalty-free, worldwide license to use them without restriction or compensation.
11. Third-party services
The Services rely on third-party providers, including Stripe for payments, Vercel for hosting, Cloudflare for content delivery and storage, Neon for databases, and AI providers such as Anthropic and OpenAI for draft generation under zero-data-retention configurations. We are not responsible for the acts, omissions, availability, or policies of third-party providers. Your use of third-party services is governed by their terms.
12. Communications consent
By providing your email address or phone number, you consent to receive transactional communications about your account and orders (including delivery confirmations, revision requests, and security notices). Where you separately opt in, we may send marketing emails or SMS messages; standard message and data rates apply. You can opt out of marketing at any time by following the instructions in those messages or by emailing support@verdacert.com. Transactional messages will continue while you have an active order or account.
13. Confidentiality
We treat the documents and personal information you submit as confidential and protect them as described in our Privacy Policy. We will not share them with third parties except as needed to provide the Services, as you authorize, or as required by law, valid legal process, or to protect rights, property, or safety.
14. Cancellation & refunds
Cancellations and refunds are governed by our Refund Policy, which is incorporated by reference.
15. Term & termination
This Agreement begins when you first accept it and continues until terminated. You may terminate by closing your account and ceasing use of the Services. We may suspend or terminate your access immediately if you breach this Agreement, if we suspect fraud or unlawful activity, if required by law, or if continuing the relationship would expose us to undue risk. Termination does not limit our right to be paid for Services already performed. Sections 7–10, 13, 16–22, and any provision that by its nature should survive, will survive termination.
16. Disclaimers — Services provided AS IS
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES, INCLUDING ALL DELIVERABLES, ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. VERDACERT SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
WITHOUT LIMITING THE FOREGOING, VERDACERT DOES NOT WARRANT THAT: (A) USCIS, ANY COURT, ANY UNIVERSITY, OR ANY OTHER RECIPIENT WILL ACCEPT, APPROVE, GRANT, OR ACT FAVORABLY UPON A FILING OR APPLICATION THAT INCLUDES OUR TRANSLATION; (B) THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; (C) DEFECTS WILL BE CORRECTED; OR (D) ANY ARTIFICIAL-INTELLIGENCE ASSISTED OUTPUT WILL BE FREE OF ERRORS PRIOR TO HUMAN REVIEW.
VERDACERT IS NOT A LAW FIRM, AND THE SERVICES DO NOT CONSTITUTE LEGAL, IMMIGRATION, FINANCIAL, MEDICAL, OR OTHER PROFESSIONAL ADVICE. CONSULT A LICENSED PROFESSIONAL FOR ADVICE SPECIFIC TO YOUR SITUATION.
Some jurisdictions do not allow the exclusion of certain warranties; the foregoing exclusions apply to you only to the extent permitted by applicable law.
17. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL VERDACERT OR ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST GOODWILL, LOST OPPORTUNITY, COST OF SUBSTITUTE SERVICES, DENIAL OR DELAY OF IMMIGRATION BENEFITS, VISA OR GREEN-CARD DENIAL, FAMILY-SEPARATION COSTS, RELOCATION COSTS, OR LOST WAGES, ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES, EVEN IF VERDACERT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE).
VERDACERT’S TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES, UNDER ANY THEORY, WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID VERDACERT FOR THE SPECIFIC TRANSLATION GIVING RISE TO THE CLAIM IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (US$100). THE EXISTENCE OF MULTIPLE CLAIMS WILL NOT EXPAND THIS CAP.
NO PERSONAL LIABILITY OF INDIVIDUALS. YOU AGREE THAT ANY CLAIM YOU ARE PERMITTED TO BRING WILL BE BROUGHT SOLELY AGAINST VERDACERT LLC, AND NOT AGAINST ANY OF ITS OFFICERS, DIRECTORS, EMPLOYEES, OWNERS, SHAREHOLDERS, CONTRACTORS, INDIVIDUAL TRANSLATORS, INDIVIDUAL REVIEWERS, AGENTS, AFFILIATES, OR LICENSORS IN THEIR PERSONAL CAPACITIES. THOSE INDIVIDUALS AND ENTITIES ARE INTENDED THIRD-PARTY BENEFICIARIES OF THIS SECTION AND OF SECTIONS 7, 16, 18, AND 21, AND MAY ENFORCE THESE PROTECTIONS DIRECTLY.
CONSEQUENTIAL-DAMAGES BAR FOR DOWNSTREAM USE. WITHOUT LIMITING THE FOREGOING, VERDACERT IS NOT LIABLE FOR ANY DAMAGE, LOSS, OR HARM CAUSED BY THE WAY YOU OR ANY THIRD PARTY USES, FILES, RELIES ON, OR ACTS UPON A DELIVERED TRANSLATION, INCLUDING ANY ADMINISTRATIVE DENIAL, COURT RULING, ACADEMIC DECISION, EMPLOYMENT DECISION, OR REGULATORY OUTCOME. THE ENTIRE RISK OF DOWNSTREAM USE IS ON YOU.
The parties acknowledge that the foregoing disclaimers and limitations are a material basis of the bargain between them and reflect a reasonable allocation of risk in light of the fees charged. The parties further acknowledge that the limited remedies provided in Section 7 will not be deemed to have failed of their essential purpose, and the limitations of liability in this Section 17 will apply even if a remedy is held to have failed of its essential purpose. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages; in those jurisdictions our liability is limited to the maximum extent permitted by law.
18. Indemnification
You agree to defend, indemnify, and hold harmless Verdacert and its officers, directors, employees, contractors, agents, affiliates, and licensors from and against any and all claims, demands, actions, losses, liabilities, judgments, settlements, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or relating to: (a) your breach of this Agreement; (b) your misuse of the Services; (c) your violation of any law or third-party right (including any intellectual-property, privacy, or publicity right); (d) any content or document you upload, including any claim that it was forged, altered, fraudulent, or used to deceive a government agency or other recipient; or (e) any claim that information you provided is false or misleading. We may, at your expense, assume the exclusive defense and control of any matter for which you owe indemnification, and you agree to cooperate with our defense.
19. Force majeure
Neither party will be liable for any failure or delay in performance (other than payment obligations) to the extent caused by events beyond its reasonable control, including acts of God, natural disasters, fire, flood, earthquake, epidemic or pandemic, war, terrorism, civil unrest, government action, embargo, sanctions, labor disputes, internet or telecommunications outages, cyberattacks, failures of third-party providers, or shortages of materials or services.
20. Informal dispute resolution
Before filing any claim against the other party, you and we agree to try to resolve the dispute informally. The party raising the dispute must send a written notice to the other party describing the dispute, the relief sought, and an email and mailing address for response. Notices to Verdacert must be sent to legal@verdacert.com and to the postal address above, marked “Legal Notice — Dispute”. The parties will negotiate in good faith for at least 60 days before initiating arbitration or any other proceeding. This pre-filing requirement is a condition precedent to any arbitration or litigation, and a court or arbitrator may enjoin a non-compliant proceeding.
21. Binding arbitration & class-action waiver
Please read this Section carefully. It limits the ways you can seek relief from us, requires individual arbitration of most disputes, and waives your right to a jury trial and to participate in any class action.
Agreement to arbitrate.You and Verdacert agree that any dispute, claim, or controversy arising out of or relating to this Agreement or the Services (a “Dispute”) will be resolved by final and binding arbitration on an individual basis under the Federal Arbitration Act (9 U.S.C. § 1 et seq.), administered by the American Arbitration Association (“AAA”) under its then-current Consumer Arbitration Rules. The arbitration will be conducted by a single arbitrator, in English, and seated in Westmoreland County, Pennsylvania, or, at your election if you are a consumer, in the U.S. county where you reside or by remote/virtual hearing. The arbitrator may award the same individual relief available in court, but no relief beyond that available to the individual claimant.
Class & representative-action waiver. YOU AND VERDACERT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, MASS, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS, MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING, AND MAY AWARD RELIEF ONLY TO THE INDIVIDUAL CLAIMANT. If a court or arbitrator decides this waiver is unenforceable as to a particular claim or remedy, that claim or remedy (and only that claim or remedy) will be severed and brought in a court of competent jurisdiction; all other claims will proceed in arbitration.
Jury-trial waiver. WHERE A DISPUTE IS PERMITTED TO PROCEED IN COURT NOTWITHSTANDING THIS SECTION, YOU AND VERDACERT EACH KNOWINGLY AND VOLUNTARILY WAIVE THE RIGHT TO A TRIAL BY JURY.
Exceptions. Either party may (a) bring a claim in small-claims court if it qualifies, (b) seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual-property rights, and (c) bring an individual action to compel arbitration. The arbitrator (and not a court) will decide any dispute about the formation, applicability, enforceability, or scope of this arbitration agreement, except that a court will decide enforceability of the class-action waiver in this Section.
Fees. The AAA rules govern payment of all arbitration fees. For consumer claims under US$10,000, Verdacert will pay all AAA filing, administrative, and arbitrator fees other than the initial filing fee paid by you, except that the arbitrator may reallocate fees if the arbitrator finds the claim or defense was frivolous or brought for an improper purpose.
30-day opt-out. You may opt out of this arbitration agreement by sending written notice to legal@verdacert.com within 30 days of first accepting these Terms. The notice must include your name, address, account email, and a clear statement that you opt out of arbitration. Opting out will not affect any other provision of this Agreement.
Survival. This Section 21 survives termination of this Agreement and your account.
22. Governing law & venue
This Agreement is governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-laws principles, and by applicable U.S. federal law. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Subject to Section 21, any action that may be brought in court must be filed exclusively in the state or federal courts located in Westmoreland County, Pennsylvania, and each party submits to the personal jurisdiction of those courts.
23. Time limit for claims
Except for claims involving fraud, you and we agree that any cause of action arising out of or relating to this Agreement or the Services must commence within one (1) year after the cause of action accrued, or be permanently barred, to the extent permitted by applicable law.
24. Changes to the Services and these Terms
We may modify the Services at any time. We may modify these Terms by posting a revised version with a new effective date and, for material changes, by providing prior notice (for example by email or in-app banner) at least 14 days before the change takes effect. Continued use of the Services after the effective date constitutes acceptance of the modified Terms. If you do not agree, you must stop using the Services. We will not retroactively apply material changes to arbitration or dispute-resolution provisions to claims that accrued before the change.
25. Assignment
You may not assign or transfer this Agreement, by operation of law or otherwise, without our prior written consent; any attempted assignment without consent is void. We may assign this Agreement at any time, including in connection with a merger, acquisition, financing, reorganization, or sale of all or substantially all of our assets.
26. Notices
We may give notice to you by email to the address associated with your account, by in-app notice, or by posting on our website. Notices to Verdacert must be sent in writing to legal@verdacert.com and, for legal-process notices, to Verdacert LLC, Attn: Legal, 4112 Manor Oaks Ct, Export, PA 15632, with a courtesy copy to the same email address. Notice is effective when delivered.
27. Severability; no waiver; entire agreement
If any provision of this Agreement is held unenforceable, the remaining provisions remain in full force, and the unenforceable provision will be reformed only to the minimum extent necessary to make it enforceable. Our failure to enforce any provision is not a waiver of that provision. This Agreement is the entire agreement between you and us with respect to its subject matter, superseding all prior or contemporaneous understandings.
28. Independent contractors; no third-party beneficiaries
The parties are independent contractors. Nothing in this Agreement creates an employment, partnership, joint-venture, or agency relationship. There are no third-party beneficiaries to this Agreement.
29. Export controls
You agree to comply with all applicable U.S. and foreign export and re-export control laws and regulations, including the U.S. Export Administration Regulations and OFAC sanctions, and represent that you are not on any restricted-party list.
30. U.S. government users
The Services are “commercial items” as defined in 48 C.F.R. § 2.101. Use, duplication, or disclosure by the U.S. government is subject to this Agreement.
31. Consumer notices
California residents. Under Cal. Civ. Code § 1789.3, you may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.
Pennsylvania consumer disclosures. Verdacert does not offer or sell travel services. Verdacert is registered in Pennsylvania and operates from Export, PA.
32. DMCA & intellectual-property claims
Verdacert respects intellectual-property rights. To submit a notice of claimed copyright infringement, see our DMCA Policy.
33. Contact
Verdacert LLC, 4112 Manor Oaks Ct, Export, PA 15632. General: support@verdacert.com. Legal: legal@verdacert.com. Privacy: privacy@verdacert.com.
Counsel-review notice. These Terms are drafted to reflect industry-standard protective clauses but should be reviewed by Pennsylvania-licensed counsel before public launch, particularly Sections 16–22 (disclaimers, liability cap, indemnification, and arbitration) for state-specific enforceability and consumer-disclosure requirements.