Operations Manager
About the role
Verdacert is a certified translation company serving USCIS filings, court proceedings, university applications, and medical documentation, with a focus on Arabic, Farsi, Dari, Pashto, Urdu, Turkish, and dozens of other languages. We're looking for an Operations Manager to keep our day-to-day production and delivery processes running smoothly as order volume grows, ensuring documents move from intake to certified delivery on time, every time.
What you'll do
- Own and continuously improve the end-to-end operational workflow, from document upload through translation, review, certification, and delivery
- Monitor turnaround times across service tiers (Standard, Express, Rush, Same-Day) and resolve bottlenecks before they affect deadlines
- Coordinate scheduling and workload distribution across reviewers and translators to meet committed delivery windows
- Track operational metrics (order volume, turnaround compliance, error/refund rates) and report on them regularly
- Manage vendor and add-on service logistics such as notarization requests and USPS Priority mailing
- Identify and implement process improvements, tooling, or documentation to scale operations without sacrificing quality
What we're looking for
- 3+ years of experience in an operations management, production management, or process management role
- Demonstrated ability to manage time-sensitive workflows with hard deadlines
- Strong organizational skills and comfort working across multiple concurrent priorities
- Experience tracking and reporting on operational KPIs
- Excellent written and verbal communication skills
- Comfort working with distributed teams or vendors
Nice to have
- Experience in translation, localization, legal services, or immigration-adjacent industries
- Familiarity with quality control processes for regulated or compliance-sensitive deliverables
- Experience with tools for workflow tracking or light process automation
How to apply
Applications for this role are handled on Landearly, the applicant-tracking service we use. It takes a couple of minutes; your application is stored by Landearly and reviewed by our hiring team, as described in the Job applicants section of our Privacy Policy.
This is a U.S.-based, fully remote position. Applicants must be authorized to work in the United States; we do not currently sponsor visas or employ through an employer of record abroad.
Verdacert LLC is an equal-opportunity employer. We consider every application without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. If you need an accommodation to apply, email careers@verdacert.com.