Data Analyst
About the role
Verdacert is a certified-translation company serving immigration applicants, law firms, universities, and medical providers, specializing in Arabic, Farsi, Urdu, Pashto, Dari, and dozens of other languages, with a focus on the MENA region. We're looking for a Data Analyst to help us understand and improve how our translation and certification pipeline performs — from order intake and turnaround times to reviewer performance and customer outcomes.
What you'll do
- Build and maintain dashboards and reports tracking order volume, turnaround times, pricing tiers, and reviewer throughput
- Analyze operational data to identify bottlenecks in the translation and certification pipeline
- Partner with operations and product teams to define and track key metrics (e.g., delivery-window adherence, refund/retranslation rates, customer satisfaction)
- Perform ad hoc analyses to support pricing, staffing, and language-coverage decisions
- Clean, validate, and maintain datasets pulled from internal systems to ensure reporting accuracy
- Present findings and recommendations clearly to non-technical stakeholders
What we're looking for
- 2+ years of experience in a data analyst or similar analytics role
- Strong SQL skills and experience working with relational databases
- Proficiency with a BI or visualization tool (e.g., Tableau, Looker, Power BI)
- Comfort with spreadsheet-based analysis and basic statistical concepts
- Clear written and verbal communication skills, including presenting to non-technical audiences
- Ability to work independently, prioritize multiple requests, and meet deadlines
Nice to have
- Experience with Python or R for data analysis
- Familiarity with operational or process analytics in a service-delivery business
- Experience working with multilingual or international datasets
How to apply
Applications for this role are handled on Landearly, the applicant-tracking service we use. It takes a couple of minutes; your application is stored by Landearly and reviewed by our hiring team, as described in the Job applicants section of our Privacy Policy.
This is a U.S.-based, fully remote position. Applicants must be authorized to work in the United States; we do not currently sponsor visas or employ through an employer of record abroad.
Verdacert LLC is an equal-opportunity employer. We consider every application without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. If you need an accommodation to apply, email careers@verdacert.com.