About the role

Verdacert is a certified translation service focused on the MENA region, delivering USCIS-accepted translations for immigration filings, court proceedings, university applications, and medical documentation. We're hiring a Customer Support Specialist to be the first point of contact for customers navigating time-sensitive, high-stakes document translation orders — many of whom are working against an immigration deadline or court date.

What you'll do

Respond to customer inquiries via email and chat regarding order status, pricing, turnaround times, and document requirements
Guide customers through the upload, quote, and payment process, troubleshooting file format or upload issues as they arise
Coordinate with reviewers and internal teams to track rush and same-day orders and proactively flag delays
Explain certification, notarization, and add-on service options clearly to non-technical customers
Handle refund, retranslation, and revision requests according to company policy
Escalate complex or sensitive cases (e.g., disputed translations, urgent deadline conflicts) to the appropriate team member

What we're looking for

Prior experience in a customer support, customer service, or client-facing role
Excellent written communication skills, with the ability to explain process and policy clearly and calmly
Comfort working with a queue of time-sensitive tickets and shifting priorities
Strong attention to detail, especially with names, dates, and document specifics
Basic proficiency with helpdesk or CRM tools (or a demonstrated ability to learn new software quickly)
Empathy and patience when working with customers who may be stressed about an upcoming deadline

Nice to have

Fluency or working proficiency in Arabic, Farsi, Urdu, Dari, Pashto, or Turkish
Prior experience in immigration services, legal support, or translation/localization industries
Experience supporting customers across evening or weekend shifts

How to apply

Applications for this role are handled on Landearly, the applicant-tracking service we use. It takes a couple of minutes; your application is stored by Landearly and reviewed by our hiring team, as described in the Job applicants section of our Privacy Policy.

This is a U.S.-based, fully remote position. Applicants must be authorized to work in the United States; we do not currently sponsor visas or employ through an employer of record abroad.

Verdacert LLC is an equal-opportunity employer. We consider every application without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. If you need an accommodation to apply, email careers@verdacert.com.

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