Legal Karen Translator
About the role
Verdacert is looking for a Legal Karen Translator to help our team manage and de-escalate high-friction customer interactions related to certified document translations. This role sits at the intersection of customer service, plain-language communication, and light legal/regulatory literacy — you'll take frustrated, confused, or demanding customer messages (often tied to time-sensitive immigration, court, or institutional deadlines) and translate them into clear, actionable internal notes and calm, professional external responses.
What you'll do
- Review incoming customer complaints, escalations, and demanding or confrontational messages, and rewrite or reframe them into clear, professional communication
- Draft calm, accurate responses to customers who are anxious about deadlines, rejections, or perceived errors in their certified translations
- Translate legal and regulatory jargon (such as certification requirements or turnaround guarantees) into plain language customers can understand
- Flag genuine service failures or edge cases to the appropriate internal team for resolution
- Maintain a consistent, de-escalating tone across email, chat, and support channels
- Document recurring complaint patterns to help improve internal processes and customer-facing language
What we're looking for
- Prior experience in customer support, client services, or a similar de-escalation-heavy role
- Excellent written English communication skills, with the ability to stay calm and clear under pressure
- Comfort reading and simplifying formal, legal, or regulatory language for a general audience
- Strong attention to detail and a sense for when a complaint reflects a real issue versus a misunderstanding
- Ability to work independently against deadlines in a fast-moving support queue
Nice to have
- Experience in immigration services, legal services, or translation/localization industries
- Familiarity with or interest in USCIS processes, court filings, or other regulated document workflows
- Bilingual or multilingual skills, particularly in Arabic, Farsi, Urdu, Pashto, Dari, or Turkish
How to apply
Applications for this role are handled on Landearly, the applicant-tracking service we use. It takes a couple of minutes; your application is stored by Landearly and reviewed by our hiring team, as described in the Job applicants section of our Privacy Policy.
This is an independent-contractor engagement open to applicants in the countries listed on the posting. We cannot engage or pay contractors ordinarily resident in a country subject to comprehensive U.S. sanctions.
Verdacert LLC is an equal-opportunity employer. We consider every application without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. If you need an accommodation to apply, email careers@verdacert.com.