Manadjè Operasyon
Sou pòs la
Anons ki anba a parèt an anglè, egzakteman jan ekip rekritman nou an te ekri l.
Verdacert is a certified translation company serving USCIS filings, court proceedings, university applications, and medical documentation, with a focus on Arabic, Farsi, Dari, Pashto, Urdu, Turkish, and dozens of other languages. We're looking for an Operations Manager to keep our day-to-day production and delivery processes running smoothly as order volume grows, ensuring documents move from intake to certified delivery on time, every time.
What you'll do
- Own and continuously improve the end-to-end operational workflow, from document upload through translation, review, certification, and delivery
- Monitor turnaround times across service tiers (Standard, Express, Rush, Same-Day) and resolve bottlenecks before they affect deadlines
- Coordinate scheduling and workload distribution across reviewers and translators to meet committed delivery windows
- Track operational metrics (order volume, turnaround compliance, error/refund rates) and report on them regularly
- Manage vendor and add-on service logistics such as notarization requests and USPS Priority mailing
- Identify and implement process improvements, tooling, or documentation to scale operations without sacrificing quality
What we're looking for
- 3+ years of experience in an operations management, production management, or process management role
- Demonstrated ability to manage time-sensitive workflows with hard deadlines
- Strong organizational skills and comfort working across multiple concurrent priorities
- Experience tracking and reporting on operational KPIs
- Excellent written and verbal communication skills
- Comfort working with distributed teams or vendors
Nice to have
- Experience in translation, localization, legal services, or immigration-adjacent industries
- Familiarity with quality control processes for regulated or compliance-sensitive deliverables
- Experience with tools for workflow tracking or light process automation
Kijan pou poze kandidati
Kandidati pou pòs sa a pase sou Landearly, sèvis swivi kandida nou itilize a. Sa pran kèk minit; Landearly kenbe kandidati ou a epi ekip rekritman nou an revize li, jan sa dekri nan seksyon «Moun k ap poze kandidati» nan Politik Konfidansyalite nou an.
Sa a se yon pòs ki baze Ozetazini, konplètman a distans. Kandida yo dwe gen otorizasyon pou travay Ozetazini; kounye a nou pa fè sponsò viza epi nou pa anplwaye moun atravè yon anplwayè anrejistre aletranje.
Verdacert LLC se yon anplwayè ki bay chans egal. Nou konsidere chak kandidati san gade ras, koulè, relijyon, sèks, oryantasyon seksyèl, idantite jan, orijin nasyonal, laj, andikap, estati veteran, oswa nenpòt lòt karakteristik lalwa pwoteje. Si ou bezwen yon akomodasyon pou poze kandidati, voye yon imèl bay careers@verdacert.com.