Manadjè Siksè Kliyan
Sou pòs la
Anons ki anba a parèt an anglè, egzakteman jan ekip rekritman nou an te ekri l.
Verdacert provides USCIS-certified translations for immigration, legal, academic, and medical documents, with a focus on Arabic, Farsi, Dari, Pashto, Urdu, Turkish, and dozens of other languages, delivered on tight turnarounds and reviewed by native-speaker linguists. We're hiring a Customer Success Manager to own the customer experience after a document is uploaded — making sure individuals, law firms, and institutional clients get accurate, on-time deliverables and feel confident using Verdacert again for their next filing.
What you'll do
- Serve as the primary point of contact for customers throughout the translation and certification process, answering questions about status, turnaround, and requirements
- Monitor open orders to proactively flag delays or issues before they affect a customer's deadline (e.g., USCIS interviews or court filings)
- Partner with the reviewer and operations teams to resolve escalations, revision requests, and rejected-document cases
- Build repeatable onboarding and success processes for recurring customers such as law firms and institutional accounts
- Gather customer feedback and surface recurring pain points to product and operations teams
- Track account health, renewal likelihood, and satisfaction metrics for repeat and high-volume clients
What we're looking for
- 3+ years of experience in a customer success, account management, or client-facing operations role
- Strong written and verbal communication skills, with the ability to explain process and timelines clearly to non-experts
- Comfort working with time-sensitive, deadline-driven customer situations
- Experience managing multiple accounts or cases simultaneously with strong organizational skills
- Ability to collaborate cross-functionally with operations and reviewer teams to resolve issues quickly
- Data-driven approach to identifying churn risk and account health signals
Nice to have
- Experience in immigration services, legal services, language services, or a regulated document-processing environment
- Familiarity with USCIS filing processes or working with law firms and immigration attorneys
- Experience supporting a bilingual or multilingual customer base
Kijan pou poze kandidati
Kandidati pou pòs sa a pase sou Landearly, sèvis swivi kandida nou itilize a. Sa pran kèk minit; Landearly kenbe kandidati ou a epi ekip rekritman nou an revize li, jan sa dekri nan seksyon «Moun k ap poze kandidati» nan Politik Konfidansyalite nou an.
Sa a se yon pòs ki baze Ozetazini, konplètman a distans. Kandida yo dwe gen otorizasyon pou travay Ozetazini; kounye a nou pa fè sponsò viza epi nou pa anplwaye moun atravè yon anplwayè anrejistre aletranje.
Verdacert LLC se yon anplwayè ki bay chans egal. Nou konsidere chak kandidati san gade ras, koulè, relijyon, sèks, oryantasyon seksyèl, idantite jan, orijin nasyonal, laj, andikap, estati veteran, oswa nenpòt lòt karakteristik lalwa pwoteje. Si ou bezwen yon akomodasyon pou poze kandidati, voye yon imèl bay careers@verdacert.com.