Espesyalis Sipò Kliyan
Sou pòs la
Anons ki anba a parèt an anglè, egzakteman jan ekip rekritman nou an te ekri l.
Verdacert is a certified translation service focused on the MENA region, delivering USCIS-accepted translations for immigration filings, court proceedings, university applications, and medical documentation. We're hiring a Customer Support Specialist to be the first point of contact for customers navigating time-sensitive, high-stakes document translation orders — many of whom are working against an immigration deadline or court date.
What you'll do
- Respond to customer inquiries via email and chat regarding order status, pricing, turnaround times, and document requirements
- Guide customers through the upload, quote, and payment process, troubleshooting file format or upload issues as they arise
- Coordinate with reviewers and internal teams to track rush and same-day orders and proactively flag delays
- Explain certification, notarization, and add-on service options clearly to non-technical customers
- Handle refund, retranslation, and revision requests according to company policy
- Escalate complex or sensitive cases (e.g., disputed translations, urgent deadline conflicts) to the appropriate team member
What we're looking for
- Prior experience in a customer support, customer service, or client-facing role
- Excellent written communication skills, with the ability to explain process and policy clearly and calmly
- Comfort working with a queue of time-sensitive tickets and shifting priorities
- Strong attention to detail, especially with names, dates, and document specifics
- Basic proficiency with helpdesk or CRM tools (or a demonstrated ability to learn new software quickly)
- Empathy and patience when working with customers who may be stressed about an upcoming deadline
Nice to have
- Fluency or working proficiency in Arabic, Farsi, Urdu, Dari, Pashto, or Turkish
- Prior experience in immigration services, legal support, or translation/localization industries
- Experience supporting customers across evening or weekend shifts
Kijan pou poze kandidati
Kandidati pou pòs sa a pase sou Landearly, sèvis swivi kandida nou itilize a. Sa pran kèk minit; Landearly kenbe kandidati ou a epi ekip rekritman nou an revize li, jan sa dekri nan seksyon «Moun k ap poze kandidati» nan Politik Konfidansyalite nou an.
Sa a se yon pòs ki baze Ozetazini, konplètman a distans. Kandida yo dwe gen otorizasyon pou travay Ozetazini; kounye a nou pa fè sponsò viza epi nou pa anplwaye moun atravè yon anplwayè anrejistre aletranje.
Verdacert LLC se yon anplwayè ki bay chans egal. Nou konsidere chak kandidati san gade ras, koulè, relijyon, sèks, oryantasyon seksyèl, idantite jan, orijin nasyonal, laj, andikap, estati veteran, oswa nenpòt lòt karakteristik lalwa pwoteje. Si ou bezwen yon akomodasyon pou poze kandidati, voye yon imèl bay careers@verdacert.com.