Tradiktè Legal - Karen
Sou pòs la
Anons ki anba a parèt an anglè, egzakteman jan ekip rekritman nou an te ekri l.
Verdacert is looking for a Legal Karen Translator to help our team manage and de-escalate high-friction customer interactions related to certified document translations. This role sits at the intersection of customer service, plain-language communication, and light legal/regulatory literacy — you'll take frustrated, confused, or demanding customer messages (often tied to time-sensitive immigration, court, or institutional deadlines) and translate them into clear, actionable internal notes and calm, professional external responses.
What you'll do
- Review incoming customer complaints, escalations, and demanding or confrontational messages, and rewrite or reframe them into clear, professional communication
- Draft calm, accurate responses to customers who are anxious about deadlines, rejections, or perceived errors in their certified translations
- Translate legal and regulatory jargon (such as certification requirements or turnaround guarantees) into plain language customers can understand
- Flag genuine service failures or edge cases to the appropriate internal team for resolution
- Maintain a consistent, de-escalating tone across email, chat, and support channels
- Document recurring complaint patterns to help improve internal processes and customer-facing language
What we're looking for
- Prior experience in customer support, client services, or a similar de-escalation-heavy role
- Excellent written English communication skills, with the ability to stay calm and clear under pressure
- Comfort reading and simplifying formal, legal, or regulatory language for a general audience
- Strong attention to detail and a sense for when a complaint reflects a real issue versus a misunderstanding
- Ability to work independently against deadlines in a fast-moving support queue
Nice to have
- Experience in immigration services, legal services, or translation/localization industries
- Familiarity with or interest in USCIS processes, court filings, or other regulated document workflows
- Bilingual or multilingual skills, particularly in Arabic, Farsi, Urdu, Pashto, Dari, or Turkish
Kijan pou poze kandidati
Kandidati pou pòs sa a pase sou Landearly, sèvis swivi kandida nou itilize a. Sa pran kèk minit; Landearly kenbe kandidati ou a epi ekip rekritman nou an revize li, jan sa dekri nan seksyon «Moun k ap poze kandidati» nan Politik Konfidansyalite nou an.
Sa a se yon angajman kòm kontraktè endepandan ki louvri pou kandida nan peyi ki nan lis sou afich la. Nou pa ka angaje ni peye kontraktè ki abitye rete nan yon peyi ki anba sanksyon konplè Etazini.
Verdacert LLC se yon anplwayè ki bay chans egal. Nou konsidere chak kandidati san gade ras, koulè, relijyon, sèks, oryantasyon seksyèl, idantite jan, orijin nasyonal, laj, andikap, estati veteran, oswa nenpòt lòt karakteristik lalwa pwoteje. Si ou bezwen yon akomodasyon pou poze kandidati, voye yon imèl bay careers@verdacert.com.